Terms & Conditions
Starbucks Card Terms & Conditions
Updated: 1 November 2023
This Starbucks Card Agreement ("Agreement") is between you and PT Sari Coffee Indonesia (“Starbucks”) ("we" or "us") and describes the terms and conditions that apply to your Starbucks Card. By buying, loading or using your Starbucks Card, you agree to these terms.
About Your Starbucks Card
We issue the Starbucks Card to you. It allows you to load monetary value in Indonesian Rupiah currency onto your Starbucks Card for use at participating Starbucks stores in Indonesia. The Indonesian Rupiah value that you load onto your Starbucks Card is a prepayment for the goods and services of participating stores.
The balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations. All transactions within your Starbucks Rewards account and Starbucks Card are closed loop, registered to and monitored by Bank of Indonesia.
We offer the Starbucks Card to make it easier for you to shop with us and to make your relationship with us more rewarding. Unless otherwise required by law or permitted by this Agreement, the Indonesian Rupiah value on your Starbucks Card is non-refundable and may not be redeemed for cash. All Starbucks stores in Indonesia accept your Starbucks Card.
Loading Value on Your Card
You can load monetary value (or Top-Up) on your Starbucks account balance (either via a physical Starbucks Card / E-Card on Starbucks Indonesia app) denominated in Indonesian Rupiah currency. In order to make a Top Up transaction in your Starbucks Card, you are given the option to do it offline by visiting the nearest Starbucks store and can also be done online through our website or a Virtual Account (Virtual Account) available in your Starbucks ID Mobile App.
Initially you may not have more than IDR 2,000,000 in value on any of your Starbucks Cards at any time, and no more than IDR 20,000,000 may be associated with any one Starbucks Card in a single month. This means that the activity on any one of your Starbucks Cards cannot exceed IDR 20,000,000 over the course of a month. There is a minimum amount that you may load on any Starbucks Card at any given time, and that amount is typically IDR 100,000. We may change any of these amounts at any time without notice to you.
To be able to save a larger balance in your account and Starbucks Card, you need to go through the KYC (Know Your Customer) process to upgrade (upgrade) your account status to a Premium account. Thus, you can save a maximum balance of IDR 20,000,000 (twenty million rupiah) into your Starbucks ID account and the activity on any one of your Starbucks Cards will be upgraded to a maximum of IDR 40,000,000 over the course of a month.
All amounts loaded onto your Starbucks account balance are denominated in Indonesian Rupiah and the Starbucks Card is only valid for transactions in all participating Starbucks stores in Indonesia.
As a member who enjoys the benefits of Starbucks Rewards, you are required to scan your Starbucks account barcode before transacting any purchase or any Reward redemption using your Starbucks account balance all the time. However, now at participating Starbucks stores you can earn Stars based on the value of your purchase at the rate of one (1) Star for every Six Thousand Indonesian Rupiah (6,000 IDR) spent using your registered Starbucks Card / Starbucks account balance OR you can earn (1) Star for every Twelve Thousand Indonesian Rupiah (12,000 IDR) spent using other methods of payment or through delivery orders via the GrabFood app.
If you have insufficient balance when transacting, it is recommended for you to top up your Starbucks Card prior to your purchase. Re-loading your balance or Top-up’s can be done in-store or online through the Starbucks Indonesia mobile application. It is not suggested, nor is it in the best interest of a registered member to make partial payments with a Starbucks Card and a different payment method simply due to the lesser star value they will get if a member uses another method of payment and also to avoid the occurrence of combined promotions.
From time to time, we may, in our sole discretion, run promotional programs associated with the Starbucks Card program ("Promotions"). Such Promotions are subject to these terms, as well as additional terms as indicated in connection with the Promotions. We reserve the right to modify the terms and conditions of any Promotion at any time, including and up to terminating the Promotion.
Receipts and Transaction History
When you use your Starbucks Card, we will provide a receipt if you request one. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. Please check your online transaction history regularly to ensure that your transaction history and account balance are correctly recorded. You can check the balance of your Starbucks Card via the Starbucks Mobile App or website to review your recent transactions on your Starbucks Card.
Billing Errors, Corrections
We will correct the balance of your Starbucks Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you wish to dispute any transaction or correction that has been applied to your Starbucks Card, please call Customer Service at (021) 1 500 078. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us with sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question.
Fraud Associated with Your Starbucks Card or Card Balance
We will not accept any Starbucks Card or will limit use of any Starbucks Card or Starbucks Card balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk.
Registration, Liability for Unauthorized Transactions
To register your Starbucks Card, you can do this through the “Add Card” feature on the Starbucks ID Mobile App or please visit our website. When registering for or purchasing a Starbucks Card, you agree that you will: (i) provide complete and accurate information about yourself; and (ii) update such information if it changes. If you do not provide or update such information, or if we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to disable your Starbucks Card. If you believe your Starbucks Card has been disabled in error, please call (021) 1 500 078. You are responsible for: (a) the accuracy of all information that you provide to us; and (b) maintaining the confidentiality and security of your Starbucks Card information. All of your Starbucks Cards can be activated and registered for use in your Starbucks Rewards® account, but you may only maintain one (1) such account at any time.
You should treat your Starbucks Card like cash and not disclose your account and Starbucks Card information to anyone. As stated previously, the balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations. All transactions within your Starbucks Rewards account and Starbucks Card is Closed Loop, registered to and monitored by the Bank of Indonesia.
If your Starbucks Card or Starbucks Card information is lost or stolen, anyone who obtains possession of either may use your Card. You are responsible for all transactions on your Starbucks Card, including unauthorized transactions. However, if your Starbucks Card is lost, stolen or destroyed, your Starbucks Card can be replaced with the balance remaining on it at the time you contact us, but only if you have previously registered it with us.
If your registered Starbucks Card becomes lost, stolen or damaged, contact us immediately by calling (021) 1 500 078. Your registered Starbucks Card balance is protected from the time you notify us. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on a replacement Starbucks Card.
Inactive account (Dormant)
When Starbucks Card is registered, the status will remain “active” with balance that can be used any time even though no transaction is recorded for more than 12 months. Activities such as top-ups, adding newly activated cards or in-store transaction fall under the definition of financial activities.
Deactivating an Account
Starbucks also reserves the right to “unregister" and make ineligible for the Starbucks Rewards program any Starbucks Card or account that has been inactive for two (2) consecutive years. Inactive is defined as no Stars earned. If your Starbucks Card or account is unregistered or rendered inactive, then all accumulated Stars in your account are voided.
Users Right for Account Termination
You have the right to close your account at your own request by sending an email regarding the account closure to the following email address: firstname.lastname@example.org . You are then required to submit the necessary documents, including Photo ID (KTP/KITAS), Selfie Photo with ID, and Stamped Account Closure Form that has been signed by the user, and will need to wait for the verification and validation process from our Customer Care. Upon an account closure, you can immediately submit a withdrawal request if there is still any balance left in your Starbucks Card or account.
Currently there are no membership fees associated with Starbucks Rewards, but at any time we may charge a service fee for the offline use of Starbucks Card in any Starbucks Indonesia stores or using the Starbucks Indonesia App through online. This service is not limited to top-up Starbucks Cards balance, the redemption of Rewards, and other related activities. Information about the charges of the service fee will be communicated via the website or other media channel at any time.
Changes to This Agreement
We may amend this Agreement at any time. We will post the amended Agreement to our website and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your Starbucks Cards after such notice period. If you notify us that you do not accept the changes, additions or deletions, we will cancel your Starbucks Cards and refund any remaining balance to you.
Governing Law – Indonesia
This Agreement shall be governed by and construed in accordance with the laws of Indonesia.
We may assign all or part of this Agreement without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written consent and any attempted assignment will be void.
Summary of Benefits & Risks
- You can use the Starbucks Card and the Starbucks Rewards application to make shopping transactions at all participating Starbucks stores.
- You have the right to follow the promotional policies run by us in accordance with the applicable requirements.
- You can contact our official Customer Service at (021) 1-500-078 for questions regarding Starbucks Card or complaints.
1. You agree that you will:
(i) Provide us with complete and accurate information about yourself.
(ii) Update the information if it changes
If you do not provide or update such information, or if we have good reason to suspect that you have not provided or updated such information, we reserve the right, in our sole and absolute discretion, to deactivate your Starbucks Card.
2. You are responsible for maintaining the confidentiality and security of your Starbucks Card and account information. We will never ask for password, OTP (one time password), PIN/Passcode and barcode information for any reason. If you do not provide or update such information, or if we have good reason to suspect that you have not provided or updated such information, we reserve the right, in our sole and absolute discretion, to deactivate your Starbucks Card.
3. You must treat your Starbucks Card like cash and not disclose your Starbucks Card account and card information to anyone. We are not responsible for any losses resulting from negligence on the use of Starbucks Card account and card information.
4. If your Starbucks Card is lost or information about your Starbucks Card is stolen, anyone who has both can use your card. You are responsible for all transactions on your Starbucks Card, including unauthorized transactions.
5. You can contact our authorized Customer service immediately if your registered Starbucks card is lost, stolen or damaged and does not respond to other services that cannot be guaranteed.
6. We will not accept any Starbucks Card or will limit the use of a Starbucks Card or Starbucks Card balance, if we reasonably believe that such use is unauthorized, fraudulent or unlawful, and we deem such an action appropriate to limit the risk.
Inquiries or Questions
If you have any questions regarding this Agreement or your Starbucks Card, please visit our website or by calling (021) 1 500 078.