Starbucks Card Terms & Conditions
Updated July 27, 2021
This Starbucks Card Agreement ("Agreement") is between you and PT Sari Coffee Indonesia (“Starbucks”) ("we" or "us") and describes the terms and conditions that apply to your Starbucks Card. By buying, loading or using your Starbucks Card, you agree to these terms.
About Your Starbucks Card
The balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations.All transactions within your Starbucks Rewards account and Starbucks Card is closed loop, registeredto and monitored by Bank of Indonesia.
We offer the Starbucks Card to make it easier for you to shop with us and to make your relationship with us more rewarding. Unless otherwise required by law or permitted by this Agreement, the Indonesian Rupiah value on your Starbucks Card is non-refundable and may not be redeemed for cash. All Starbucks stores in Indonesia accept your Starbucks Card.
Starbucks Cards are not targeted towards, nor intended for use by, anyone under the age of 18.
Loading Value on Your Card
Initially you may not have more than IDR 2,000,000in value on any of your Starbucks Cards at any time, and no more than IDR 20,000,000 may be associated with any one Starbucks Card in a single month. This means that the activity on any one of your Starbucks Cards cannot exceed IDR 20,000,000 over the course of a month. There is a minimum amount that you may load on any Starbucks Card at any given time, and that amount is typically IDR 100,000. We may change any of these amounts at any time without notice to you.
To be able to save a larger balance in your account and Starbucks Card, you need to go through the KYC (Know Your Customer) process to upgrade (upgrade) your account status to a Premium account. Thus, you can save a maximum balance of Rp.10,000,000 (ten million rupiah) into your Starbucks ID account.
All amounts loaded onto your Starbucks Card are denominated in Indonesian Rupiah and the Starbucks Card is only valid for transactions in all participating Starbucks stores in Indonesia.
Payment with Starbucks Card
If you have insufficient balance when transacting, it is recommended for you to top up your Starbucks Card first. Top-up can be done in-store or online through the Starbucks Indonesia application.
In principle, you are not allowed to make partial Starbucks Card payments with another method of payment to avoid the occurrence of combined promo.
Receipts and Transaction History
Billing Errors, Corrections
Fraud Associated with Your Starbucks Card or Card Balance
Registration, Liability for Unauthorized Transactions
You should treat your Starbucks Card like cash and not disclose your account and Starbucks Card information to anyone. As stated previously, the balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations.All transactions within your Starbucks Rewards account and Starbucks Card is Closed Loop, registeredto and monitored by Bank of Indonesia.
If your Starbucks Card or Starbucks Card information is lost or stolen, anyone who obtains possession of either may use your Card. You are responsible for all transactions on your Starbucks Card, including unauthorized transactions. However, if your Starbucks Card is lost, stolen or destroyed, your Starbucks Card can be replaced with the balance remaining on it at the time you contact us, but only if you have previously registered it with us.
If your registered Starbucks Card becomes lost, stolen or damaged, contact us immediately by calling (021) 1 500 078 . Your registered Starbucks Card balance is protected from the time you notify us. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on a replacement Starbucks Card.
Inactive account (Dormant)
When Starbucks Card is registered, the status will remain “active” with balance that can be used any time even though no transaction for more than 12 months. Activities such as top-up, adding new activated card or in-store transaction fall under the definition of financial activities.
Deactivating an Account
Starbucks also reserves the right to “unregister” and make ineligible for the Starbucks Rewards program any Starbucks Card or account that has been inactive for two (2) consecutive years. Inactive is defined as no Stars earned. In the event that your Starbucks Card or account is unregistered or rendered inactive, then all accumulated Stars in your account are voided.
Users Right for Account Termination
Changes to This Agreement
Governing Law – Indonesia
Summary of Benefits & Risks
(i) Provide us with complete and accurate information about yourself.
If you do not provide or update such information, or if we have good reason to suspect that you have not provided or updated such information, we reserve the right, in our sole and absolute discretion, to deactivate your Starbucks Card.
Inquiries or Questions