Starbucks Card

Starbucks Card Indonesia FAQs
Bagaimana cara memiliki Starbucks Card di Indonesia?
How can I own a Starbucks Card in Indonesia?
 
Dengan hanya minimum Rp 100.000, Anda dapat mengaktifkan Starbucks Card di setiap toko Starbucks di Indonesia. Jumlah tersebut akan diisi ke Starbucks Card Anda. Tidak ada biaya atau biaya pemakaian.
 
With just minimum Rp 100,000, you can activate a Starbucks Card at any Starbucks store in Indonesia. The amount will be topped up into your Starbucks Card. There is no administration fee or fee for usage.
 
Apa saja yang dapat dibeli menggunakan Starbucks Card?
What can I purchase using my Starbucks Card?
 
Starbucks Card dapat digunakan untuk membeli segala sesuatu di gerai kami, dari minuman favorit hingga merchandise terbaru.
 
The Starbucks Card can be used to purchase anything in our store; from your favorite beverage to the latest merchandise.
 
Apa saja keuntungan menggunakan Starbucks Card?
What are the benefits of using a Starbucks Card?
 
Starbucks Card menawarkan kenyamanan yang lebih besar saat Anda melakukan pembelian. Dengan kemudahan 'quick swipe', Anda dapat menggunakannya untuk membeli segala sesuatu, dari minuman favorit hingga merchandise terbaru Starbucks.
 
The Starbucks Card offers you greater convenience when making your purchases. With the ease of one quick swipe, you can use it to purchase anything from your favorite beverage to the latest Starbucks merchandise.
 
Selain kemudahan, Anda dapat menikmati berbagai keuntungan* berikut setelah Anda melakukan registrasi:
Besides the ease of convenience, you will get to enjoy the following benefits* upon registration:
 
1. 1 (satu) minuman gratis ukuran Grande jika Anda membeli 10 minuman (KECUALI minuman botol) 1. 1 (one) complimentary Grande size beverage of choice when you purchase 10 beverages (EXCEPT bottled beverages)
2. 1 (satu) paket whole bean 250g gratis jika Anda membeli 5 paket whole bean 250g 2. 1 (one) complimentary packet of 250g whole bean coffee when you purchase 5 packets of 250g whole bean coffee
3. 1 (satu) paket VIA® Ready Brew gratis jika Anda membeli 5 paket VIA® Ready Brew 3. 1 (one) complimentary packet of VIA® Ready Brew when you purchase 5 packets of VIA® Ready Brew
4. 1 (satu) minuman gratis ukuran Tall jika Anda membeli tumbler dan mug ukuran berapa pun 4. 1 (one) complimentary Tall size beverage of choice when you purchase a tumbler and mug of any size
5. 1 (satu) paket whole bean 250g gratis jika Anda membeli coffee press ukuran berapa pun 5. 1 (one) complimentary packet of 250g whole bean coffee when you purchase a coffee press of any size
6. 1 (satu) minuman gratis ukuran Grande jika Anda membeli kue/makanan di hari ulang tahun Anda 6. 1 (one) complimentary Grande size beverage of choice when you purchase any cake/food during your birthday
1 (satu) makanan gratis jenis apa pun jika Anda membeli 10 makanan dengan minimal harga Rp 25.000 / jenis 1 (one) complimentary food of choice when you purchase 10 food with minimum price Rp 25,000 per item
* Benefit berbeda di tiap negara * Exact benefits vary between countries
* Produk gratis dapat segera ditukar/diambil di kunjungan saat itu atau di kunjungan berikutnya (berlaku untuk benefit no.1-3) * Complimentary items can be immediately redeemed or during the next visit (valid on benefits no.1-3)
* Produk gratis harus segera ditukar/diambil di kunjungan saat itu (berlaku untuk benefits no.4-6) * Complimentary items must be immediately redeemed (valid on benefits no.4-6)
* Paket whole bean atau VIA® Ready Brew gratis hanya berlaku untuk produk non-promo * Complimentary whole bean coffee or VIA® Ready Brew is based on non-promotional item only
* Khusus benefit ulang tahun, harus ditukar di hari ulang tahun dan berlaku untuk satu kali penggunaan per satu account * The birthday privilege is to be redeemed on the birthday and good for one-time use only per account
 
Bagaimana cara melakukan registrasi?
How do I register my card?
 
Untuk memulainya, login di www.starbucks.co.id/card.Pilih menu Registrasi. Siapkan Starbucks Card Anda dan ikuti instruksi yang tertera. Semudah itu. Atau Anda dapat mendapatkan Starbucks Card Mobile App dari App Store untuk iPhone atau Google Play untuk Android, lalu lakukan registrasi melalui aplikasi.
 
To get it started, log onto www.starbucks.co.id/card. Click the Registration menu. You'll need your Card with you and then just follow the instructions to get your Card registered. It's that easy! Alternately, you can download Starbucks Card Mobile App from App Store for iPhone or Google Play for Android, then register using the app.
 
Dapatkah saya melakukan registrasi kartu yang saya berikan sebagai hadiah untuk orang lain?
Can I register a card that I give to someone as a gift?
 
Tidak. Dibutuhkan password saat melakukan registrasi jadi orang yang menerima kartu harus melakukan sendiri.
 
No. A password is required to register so the person receiving the card must register it themselves.  
 
Berapa banyak Starbucks Card yang dapat diregistrasi?
How many Starbucks Cards can I register?
 
Tidak ada batas maksimal jumlah Starbucks Card yang dapat diregistrasi. Anda dapat melakukan registrasi sebanyak mungkin.
 
You There are no maximum number of Starbucks Card that can be registered. You can register as many cards as possible.
 
Mengapa saya harus meregistrasi Starbucks Card saya?
Why should I register my Starbucks Card?
 
Pendaftaran kartu membantu melindungi saldo pada kartu Anda. Anda juga dapat menikmati berbagai benefit setelah registrasi kartu. Jika kartu hilang, dicuri atau terselip, Anda dapat menonaktifkan kartu melalui www.starbucks.co.id/card. Jumlah saldo akan dilindingi saat kartu dinonaktifkan/diblokir.
 
The registration is to protect the balance on your Starbucks Card. You can also enjoy various benefits after your Starbucks Card is registered. If case your Card is missing or stolen, you can deactivate the Card at www.starbucks.co.id/card. The balance on your Card will be protected once the Card is blocked.
 
Apa yang dimaksud dengan Star? Apa yang dimaksud dengan reward? Apakah ada perbedaan?
What is a Star? What is a reward? Any differences?
 
Star – setiap pembelian minuman atau whole bean atau VIA® Ready Brew, Anda akan mendapatkan satu Stars yang mewakili tiap produk tersebut.

Reward - item gratis yang Anda peroleh setelah melakukan beberapa transaksi pembelian di gerai kami.
 
Star - with each purchase of a beverage or whole bean or VIA® Ready Brew, you will earn a star to the respective tracker.

Reward - the complimentary item that you have earned after making purchases at our store.
 
Bagaimana saya dapat mulai mendapatkan Star/reward?
How do I start earning a Star/ reward?
 
Setelah melakukan registrasi, hanya dengan membayar pembelian menggunakan Starbucks Card di setiap gerai di Indonesia.
 
Upon registration, by simply paying your purchases with a Starbucks Card at any store in Indonesia.
 
Bagaimana jika gerai Anda mengalami gangguan sistem atau offline? Dapatkah saya tetap melakukan pembayaran dengan Starbucks Card untuk memperoleh Star?
What happens if your store is facing system down/ offline? Can I still make payment with my Starbucks Card to earn a Star?
 
Saat terjadi gangguan sistem/offline, kami tidak dapat menerima pembayaran menggunakan Starbucks Card. Semua benefit/Star tidak terhitung saat sistem offline.
 
During system down/offline, we are unable to accept payment via Starbucks Card. All benefit/Star can't be applied during offline as well.
 
Bagaimana cara menukar reward?
How do I redeem my rewards?
 
Katakan pada barista kami jika Anda ingin menukar hadiah atau gunakan Starbucks Card Anda dan barista kami akan memberitahu jika Anda telah berhak menerima hadiah gratis.
 
Just tell our barista you'd like to redeem your reward or simply use your registered Starbucks Card and you will be notified by our barista when you are eligible for a complimentary reward.
 
Apa yang harus saya lakukan jika Starbucks Card saya hilang, dicuri atau rusak?
What should I do if my Starbucks Card is lost, stolen or damaged?
 

Jika kartu telah diregistrasi, Anda dapat mengnonaktifkan dan melindungi saldo Anda. Caranya mudah, hanya dengan login ke account Anda di www.starbucks.co.id/card, kemudian klik menu "Report Loss of Card".

Setelah kartu yang hilang dinonaktifkan, Anda dapat mengaktifkan kartu baru di gerai Starbucks terdekat lalu tambahkan kartu baru ke account yang sama dengan klik menu “Add Card” . Setelah kartu baru berhasil ditambahkan, silahkan menghubungi Starbucks Card Customer Care Center di (021) 1500 078 untuk dibantu pemindahan saldo dari kartu yang hilang ke kartu baru. Hanya sisa saldo yang dapat ditransfer ke kartu baru. Star/Reward Anda tidak dapat ditransfer.

 

If your Card is registered, you will be able to deactivate your Card and protect your balance upon deactivation. Simply log onto www.starbucks.co.id/card, log in to your Starbucks Card account and click on Report Loss of Card.

Upon deactivation your lost Card, you may activate a new Card at the nearest Starbucks store and add the new Card to the same account as the old Card by clicking the “add card” button. After the new Card is added successfully, Call Starbucks Card Customer Care Center at (021) 1500 078 to request balance transfer from your lost Card to the new Card. The proses will transfer all remaining balance from the lost Card to the new Card. Only your remaining balance can be transferred. Your Star/Reward is non-transferable.

 
Dapatkah saya melihat daftar transaksi yang saya lakukan di gerai secara online?
Will I be able to view my in-store transactions on-line?
 
Ya, Anda dapat melihat transaksi bulan berjalan dan bulan sebelumnya di www.starbucks.co.id/card.
 
Yes, you will be able to view transactions on your Card in the following and previous month via www.starbucks.co.id/card.
 
Bagaimana saya mengetahui jumlah saldo dalam Starbucks Card?
How can I find out the balance in my Starbucks Card?
 
Setelah kartu Anda teregistrasi, Anda dapat memeriksa saldo di kartu Anda dengan login ke www.starbucks.co.id/card. Selain itu, saldo tersisa akan tercetak di struk transaksi Starbucks Card. Anda juga dapat menghubungi Starbucks Card Customer Care Center di (021) 1500 078 untuk mengetahui saldo Anda.
 
Once you have registered your card, you can check your balance in your Card by logging onto www.starbucks.co.id/card. Additionally, Starbucks Card transaction receipts will include your remaining Card balance. Alternatively, you may also contact the Starbucks Card Customer Care Center at (021) 1500 078 to obtain your balance.
 
Bagaimana Saya dapat melakukan Transfer Saldo ?
How can I transfer my balance ?
 
Transfer Saldo bisa dilakukan apabila semua kartu terdaftar pada account / email yang sama.
 
Balance Transfer can be done if all the cards are on the same account / registered email.
 
Dapatkah saya menggunakan kembali Starbucks Card saya?
Can I reuse my Starbucks Card?
 
Pasti! Starbucks Card dapat digunakan dan diisi ulang terus-menerus. Anda dapat mengisi ulang Starbucks Card dengan pembayaran cash dan kartu debit/kredit dan voucher MAP di semua gerai di Indonesia. Masa berlaku saldo Anda adalah 12 bulan sejak transaksi terakhir. Selama Anda terus menggunakan kartu Anda, masa berlaku akan terus berjalan.
 
Definitely! Your Starbucks Cards is re-loadable and re-useable. You can top up your Starbucks Card with cash, debit or credit card and MAP voucher in any of our stores in Indonesia. The balance will be expired 12 months from the last transaction on your Card. So, as long as you keep using your Card, the expiration date keeps rolling.
 
Bagaimana cara mengisi ulang Starbucks Card?
How do I top up my Starbucks Card?
 
Starbucks Card dapat diisi ulang di semua gerai Starbucks di Indonesia dengan pembayaran cash, kartu debit/kredit dan voucher MAP.
 
You can top up your Card at any Starbucks store in Indonesia cash, debit/credit card and MAP voucher.
 
Dapatkah saya mengisi ulang Starbucks Card dengan Starbucks Card lain?
Can I load or top up a Starbucks Card with another Starbucks Card?
 
Tidak, Anda tidak dapat mengisi ulang Starbucks Card menggunakan Starbucks Card lain. Metode pembayaran yang dapat diterima untuk mengisi ulang adalah cash, kartu debit/kredit dan voucher MAP.
 
No, you cannot load or top up a Starbucks Card with another Starbucks Card. The payment modes acceptable to load or top up a Starbucks Card are cash, debit/ credit card and MAP voucher.
 
Dapatkah saya mentransfer Star/Reward saya ke orang lain atau ke kartu lain yang teregistrasi di account saya?
Can I transfer my Star/Reward to someone else or other registered cards in my account?
 
Star/Reward tidak dapat ditransfer, baik ke kartu lain yang teregistrasi di account Anda maupun ke kartu orang lain.
 
Star/Reward is non-transferable to either your other registered cards in your account or to someone else's.
 
Apakah Starbucks Card memiliki masa berlaku?
Is there an expiration date on my Card?
 
Masa berlaku saldo Anda adalah 12 bulan sejak transaksi terakhir. Selama Anda terus menggunakan kartu Anda, masa berlaku akan terus berjalan.
 
The balance will be expired 12 months from the last transaction on your Card. So, as long as you keep using your Card, the expiration date keeps rolling.
 
Apakah ada jumlah minimum atau maksimum yang dapat disimpan di kartu?
Is there a minimum or maximum amount the Card can hold?
 
Anda dapat mengisi dengan kelipatan Rp100,000. Jumlah saldo maksimum yang dapat tersimpan di kartu adalah Rp2,000,000.
 
You can top up the Card from any amount in denominations of Rp 100,000 with Rp 2,000,000 being the maximum amount the card can hold at any one time.
 
Dapatkah saya melakukan pembayaran parsial dengan Starbucks Card?
Can I make partial payment with my Starbucks Card?
 
Ya, Anda dapat melakukan pembayaran parsial dengan Starbucks Card dan alat pembayaran lainnya yang dapat diterima di gerai kami. Anda akan tetap memperoleh Star sesuai pembelian Anda (produk non-promo).
 
Yes, you can split payment on a transaction using your Starbucks Card and any other form of payment that is accepted at our stores. You will still earn a Star to the respective tracker (non-promotional product).
 
Jika saya melakukan pembayaran parsial dengan Starbucks Card, apakah produk yang saya beli dapat menambah benefit count (Stars) saya?
If I make a partial payment with my Starbucks Card, will the product I buy add to my benefit count (Stars)?
 
Produk non-promo apapun yang Anda beli menggunakan Starbucks Card, akan menambah Stars Anda.
 
Any non-promotional products you buy using Starbucks Card will add to your Stars.
 
Dapatkah saya menggunakan multiple Starbucks Cards dalam satu transaksi?
Can I pay using multiple Starbucks Cards for one transaction?
 
Tidak untuk saat ini. Dalam satu transaksi, pembayaran hanya dapat dilakukan menggunakan maksimum satu Starbucks Cards.
 
No for the time being. For a single transaction, payment can be made with only one Starbucks cards.
 
Mengapa saya harus membayar menggunakan Starbucks Card untuk memperoleh Star?
Why do I have to pay with my Starbucks Card to earn a Star?
 
Saat ini, Anda harus menggunakan Starbucks Card saat melakukan pembelian agar kami bisa mencatat Star Anda.
 
At the moment, you must present the card at the time of purchase in order for us to log your Stars.
 
Apakah semua Starbucks Cards berhak untuk mendapatkan benefit Starbucks Card?
Are all Starbucks Cards eligible for my Starbucks Card benefits?
 
Ya, semua Starbucks Card yang teregistrasi berhak untuk mendapatkan benefit Starbucks Card. Namun saat ini benefit program terhubung per kartu. Oleh karena itu akan lebih baik jika Anda hanya menggunakan satu kartu sehingga Anda dapat mengumpulkan Star dan mendapat reward/produk gratis lebih cepat.
 
Yes, all registered Starbucks Card are eligible for Starbucks Card benefits. However at the time being the program benefits are connected to each card. That is why it is best to use just one card so you are able to earn Stars and get complimentary items more quickly.
 
Dapatkah saya mengembalikan Starbucks Card yang sudah dibeli atau diperoleh sebagai hadiah dan meminta pengembalian uang?
Can I return a Starbucks Card that I have purchased or received as gift recently and request for a refund?
 
Tidak bisa. Semua Starbucks Card yang sudah dibeli atau diperoleh tidak dapat dikembalikan dan ditukar dengan uang.
 
No. All Starbucks Card purchased or received are non-refundable nor exchangeable for cash.
 
Bagaimana Starbucks melindungi privasi saya setelah saya meregistrasi Starbucks Card saya?
How does Starbucks protect my privacy after I register my Starbucks Card?
 
Di bawah kebijakan privasi Starbucks Indonesia, Starbucks tidak menjual atau memberikan informasi customer termasuk nama, alamat, nomor telepon, dll ke perusahaan lain tanpa izin Anda.
 
Under the Starbucks Indonesia privacy policy, Starbucks does not sell or give out any customer information including names, addresses, phone number, etc to other companies without your permission.
 
Dapatkah saya memperbaharui data pribadi saya di Starbucks Card?
Can I update my personal particulars on my Starbucks Card?
 
Ya, Anda dapat melihat atau memperbaharui data pribadi Anda kecuali tanggal lahir dan alamat email dengan login di www.starbucks.co.id/card.
 
Yes, you can view or update your personal particulars except the date of birth and email address by logging in on www.starbucks.co.id/card.
 
Akankah Starbucks Card saya dikenali/diterima di semua gerai Starbucks?
Will my Starbucks Card be recognized at all Starbucks stores?
 
Dengan beberapa pengecualian, Starbucks Card dapat digunakan di sebagian besar gerai kami. Untuk keterangan lebih lanjut silahkan kunjungi www.starbucks.co.id/card
 
With a few exceptions, the Starbucks Card can be used in most of our stores. For further details please visit www.starbucks.co.id/card
 
Dapatkah saya membeli Starbucks Card di Indonesia dan menggunakannya di Negara lain?
Can I purchase a Starbucks Card in Indonesia and use it in another country?
 
Starbucks Card yang dikeluarkan di Indonesia hanya dapat digunakan di gerai Starbucks di Indonesia.Demikian pula sebaliknya, kami tidak dapat melakukan transaksi, termasuk top-up, Starbucks Card dari negara lain.
 
The Starbucks Card in Indonesia is issued locally and it can only be used in Indonesia. Vice versa, we are unable to perform any transactions, including top-up, on another country's Starbucks Card.
 
Dengan menggunakan Starbucks Card, apakah saya tetap mendapat diskon jika membawa Tumbler/Mug sendiri saat membeli minuman?
By using the Starbucks Card, will I still get a discount if I bring my Tumbler/Mug when buying a drink?
 
Selain sebagai loyalty card, Starbucks Card juga merupakan kartu pra-bayar yang dapat digunakan untuk membayar produk apapun yang Anda beli di gerai. Namun jika untuk pembayaran program promo atau menggunakan diskon karyawan MAP, maka produk yang dibeli tidak menambah Star Anda, kecuali program potongan Rp3,000 Bring Your Own Tumbler.
 
Aside from being a loyalty card, the Starbucks Card is also a pre-paid card that can be used to pay for any products you buy at the store. However, if it is used to pay a promotional program or you are using employee discount, the product purchased does not add to your Stars, except for the Bring Your Own Tumbler program that will deduct Rp3,000 of your purchase.
 
Dapatkah saya langsung menukar birthday reward jika saya melakukan registrasi di hari ulang tahun saya?
Can I redeem my birthday reward if I register my card on my birthday date?
 
Tidak, Anda harus mendaftarkan kartu Anda setidaknya 48 jam sebelum tanggal ulang tahun Anda.
 
No, you need to register your card at least 48 hours before your birthday date.

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